This was my second visit in a week to vets now due to our dog Milly developing Vestibular disease. Both times of visiting the service from vets now was exemplary, from the first contact through to leaving every single person at the practice were professional, friendly, caring and helped me feel at ease and confident that our girl was receiving the best possible care. Yes it is expensive but it is an emergency service that is there when you need it and I will gladly pay as much as is needed to ensure my dogs are receiving the care and treatment they need. All costs and treatment options were carefully and clearly explained and I was given a choice before committing to any costs. Gives thanks to all that looked after our girl on those nights - from a very grateful dog mum!

Receptionist and triage nurse were both lovely, unfortunately we never got to see the vet. She was the only one there that day and by the time we gave up she’d been working 8 hours, and we would have been waiting more hours so we decided it would be better to wait a little longer to see our regular vet the next morning. Nobody’s fault and there were animals in more urgent need but just unfortunate.

We would just like to thank Nicole and the staff on duty on the night of 8th Oct. They cared for Joe the Cocker overnight after a serious bleed during surgery at our registered vets. Everything was explained fully, and with compassion in what was a very scary time for us. Joe has recovered well, and has his last check up visit next week.

I arrived middle of the night with a dog after c section with no milk and 9 hungry puppies. The nurse, vet and the lady who teaches you how to feed the puppies were amazing. They calmed me down, listened to my concerns and reassured me. Would recommend 100% and definitely use again.

The vet was amazing with Bruce, she was really good how she gave us 3 optoons then advised her thoughts as he had been sick 9 times and high heart rate. He was so looked after and loved by the vet nurses too. We missed him but they enjoyed having him. Thank you to all concerned.