Companion Care (Lincoln South) Ltd T/A Vets4Pets

Companion Care (Lincoln South) Ltd trading as Vets4Pets is part of the Vets4Pets network in Lincoln, with on-site facilities for routine care, diagnostics and in-patient nursing, including a hospital ward, in-house lab testing, X-ray and ultrasound. The practice also states that when it is closed, emergency cover is provided via Vets Now, with consultations starting from £313.50. Recent feedback is mixed overall: many owners praise compassionate care, including for rats and difficult end-of-life discussions, while some report problems around reception handling, urgent access and payment arrangements.

Services

•Routine and small animal care: The practice treats dogs, cats and rabbits, and recent reviews also mention care for rats and other small mammals.
•Diagnostics and monitoring: On-site facilities listed include an in-house laboratory, biochemistry, haematology, blood pressure monitoring and Tonopen eye pressure testing.
•Imaging: Digital X-ray, dental X-ray and ultrasound are listed on site.
•Surgery and hospitalisation: The clinic has an operating theatre, hospital ward and isolation unit, with separate dog and cat wards.
•Nursing support: Reviews mention supportive nurse involvement during a final consultation, and the practice is also listed as a Veterinary Nurse Training facility.
•Emergency cover: When the practice is closed, out-of-hours care is provided through Vets Now.
•Other help noted by owners: One review also praises patient in-store help with choosing and fitting a dog harness.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. The website states that Vets Now out-of-hours consultations start from £313.50. Reviews give a mixed picture on costs: one recent reviewer describes long-term medication as a significant monthly expense and was unhappy that payment was expected upfront before claiming through insurance, while an older review mentions a £30 appointment and frustration at being told a further opinion would mean paying again.

People

•Vets and nurses (unnamed): Reviews describe knowledgeable, compassionate support, especially for worried first-time owners of rats and during end-of-life care, with one owner saying they did not feel rushed at a final nurse consultation.
•Reception team (unnamed): Experiences are mixed. Some owners describe reception staff as lovely and approachable, while others report rude or condescending handling when seeking urgent help or discussing administrative issues.
•Ashima (name uncertain): Praised in a review for patient, practical help with comparing and fitting a dog harness.

Reviews

Google rating: 4.2 stars from 282 reviews.

•Several positive reviews describe caring, reassuring treatment from the vets and nurses, with especially strong feedback from an owner of pet rats who felt well supported over repeated visits and through a difficult final period.
•Gentle handling is another positive theme, including a cat owner who felt their pet was treated kindly during care for a claw problem.
•Negative feedback centres on access and front-desk experience, including a complaint about being refused an urgent appointment because the pet was still registered elsewhere, and feeling dismissed at a stressful time.
•Cost and administration also appear in recent criticism, particularly around paying upfront for ongoing medication before reclaiming through insurance; an older complaint also raised concerns about a very short appointment and being charged again for a further opinion.

Reviews for Companion Care (Lincoln South) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 282 we track in total. Recent reviews may not be representative of overall sentiment.

Shauna Houghton

1 month ago

Until today I would say we have had great care from vets for pets. The vets and reception staff are lovely and approachable and genuinely care. However our dog has been put on life long medication costing a significant amount on a monthly basis. Our pet is insured however vets for pets expect us to pay the substantial amount every month to them and then claim back through the insurance, where as other vets see it as an ongoing claim with no expectation of payment as they will sort the claim directly with the insurance. I was told by reception at vets for pets to contact the practice manager as this option is considered on a case by case basis. I explained the financial implication however the practice manager didn’t even bother to contact us to explain why they said no, but instead was informed by reception. Leaving us in the position to either pay our mortgage or support our family dog with medication he needs. Needless to say the care and compassion of the practice manager didn’t meet our expectations. We have now moved vets which are more than happy to help allowing us to care for our dog. I wouldn’t recommend vets for pets given this experience.

Jackie Egan-Wyer

4 months ago

Best Vet in Lincoln

Veronika Mecioniene

6 months ago

Today I went to store with my dog Tobis to buy a new harness for him and I met Ashima, I think that was her name, young lady, she works there. She made our day, she was so patient with us, my dog neither small, neither medium, like in the middle and she explained to me differences between the harnesses and helped us to try different on him just to make sure it fits well on Tobis. Also I bought some other things there for Tobis and we left store happy and satisfied. Thank You, Ashima!

Octavia Bettis

I was refused an emergency appointment for my cat because he was still technically registered with my previous vet; which is closed on weekends, doesn't offer out-of-hours care, and is over an hour away. Despite the urgency of the situation, the receptionist I spoke to was rude and condescending, showing no compassion or professionalism. I was left feeling dismissed at a time when my pet needed urgent care the most.

Elise Roberts (el)

10 months ago

I have been using Vets For Pets Lincoln South since 2023 when I first got my rats. I was really apprehensive because id never owned an animal before and I was terrified of the vets due to some strange previous experiences. But for the last two years I have had such a positive experience with all the vets and nurses I have encountered. I have been on several occasions (and spent a lot of money due to me worrying) and I have always been met with compassion and vets who are very knowledgeable and helpful in easing my worries. Even in the last two weeks of my girls life the vet I had was brilliant and he knew exactly what what I needed to hear at the time but was also realistic about the outcomes. Unfortunately she didn’t make it past those two weeks after her check up but I wouldnt have been so prepared if I hadn’t have had a positive experience. Even with the nurse for her last ever consultation, I didnt feel rushed or anything. It made the grieving process a lot easier and ive never been more appreciative. The reception staff have also been so lovely every time ive called up worried or come in worried. Appreciate everything this vets does for its customers and couldnt recommend them more for small mammals!

Ruth Lund

1 year ago

I apologise if anyone read my review that was up for 5 mins. My experience did not happen at this service or any service affiliated with Vets4Pet. Sorry

Anna

4 years ago

Everyone who came in to contact with our old boy Eric the Cat were very loving and gentle towards him and he wasn't at all unhappy to be there. I am so grateful they helped my baby even if it was a claw issue. I had to leave the room whilst the vet and nurse sorted out the sore part as I hate seeing my baby in pain. He is much happier now so I am very grateful.