The Veterinary Surgery – Vets in Lincoln
Clinic Overview
- Kind, unrushed care is a strong theme, with owners saying they feel listened to and not hurried during appointments. - Patient handling of nervous or lively pets comes up repeatedly, including a worried dog and a lively labradoodle. - Thoughtful customer service stands out in individual examples, such as calling ahead with travel disruption advice before an appointment.
The Veterinary Surgery in Lincoln offers general veterinary care for dogs and other small pets, with website-listed mobile clinic and home-visit options. Reviews consistently describe a calm, personal style of care, with appointments that feel unhurried and supportive. Owners also mention thoughtful handling of sensitive moments, including end-of-life visits.
Services
- •General veterinary consultations: Owners describe repeat visits after transferring from other practices, with vets and support staff taking time to listen and explain.
- •Care for dogs and small pets: Reviews mention patient handling of anxious or lively dogs, and one owner notes staff doing their best to save a hamster.
- •Mobile clinic and home visits: These service formats are listed on the clinic website.
- •Support around end-of-life appointments: Owners mention a candle on the counter used to signal that a family is saying goodbye to a pet, helping other clients understand if the team is delayed while offering support.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. That said, recent reviewer comments do not describe a hard-sell approach; one owner specifically felt the focus was on making their dog well rather than pushing costs.
People
- •Natalie R: Praised for proactive and friendly customer service, including calling ahead about road closures and suggesting an alternative route before an appointment.
- •Sophie (vet): Mentioned positively for caring for a worried dog in a calm, personal way.
- •Wider team: Reviews describe kind, patient staff who make owners feel heard and cope well with anxious or high-energy pets.
Reviews
Google reviews show 4.8/5 from 44 reviews.
- •Kind, unrushed care is a strong theme, with owners saying they feel listened to and not hurried during appointments.
- •Patient handling of nervous or lively pets comes up repeatedly, including a worried dog and a lively labradoodle.
- •Thoughtful customer service stands out in individual examples, such as calling ahead with travel disruption advice before an appointment.
- •Compassion in difficult moments is also noted, including sensitive support when pets are being farewelled.
