The Veterinary Surgery – Vets in Lincoln
Clinic Overview
The Veterinary Surgery describes itself as an independent veterinary hospital. From the website and reviews, it appears set up for routine consultations and broader hospital-style care, with owners mentioning multiple repeat visits and staff spending unhurried time in appointments. Reviewers also describe practical customer service (one owner was phoned with road-closure and alternative route details before an appointment) and a clinic practice of signalling when a family is saying goodbye to a pet (a candle on the counter so others understand possible delays).
Services
- •General veterinary consultations (owners describe multiple visits after transferring their dog).
- •Care for small pets (one reviewer mentions staff trying their best to save a hamster).
- •Support around end-of-life appointments (a reviewer notes a candle on the counter to indicate a pet is being farewelled, and that staff may run late due to comforting families).
- •The website mentions multiple service formats: mobile clinic and home visits (listed on the site).
People
- •Natalie R (role not stated): mentioned for proactive help before an appointment, including calling with road-closure information and an alternative route, and being welcoming on arrival.
- •Sophie (vet): described as looking after a worried dog with a calmer, more personal approach that the owner felt was sometimes missing in larger practices.
- •Team approach: several owners mention feeling heard, appointments that aren’t rushed, and staff being patient with lively/anxious dogs (e.g., a “lively labradoodle” and a dog described as “a worrier”).
Reviews
4.8 stars from 44 reviews. The latest written reviews describe day-to-day experiences with appointments and how staff communicate and support owners.
“”
- •Unrushed consultations and listening: owners report feeling heard and not hurried, including during repeat visits after transferring from another practice.
- •Handling anxious or high-energy dogs: reviewers mention patience with a “lively labradoodle” and gentle care for a dog described as a worrier.
- •Thoughtful client support: one reviewer highlights being called ahead of time with route advice due to road closures.
- •End-of-life sensitivity: a reviewer points to the candle on the counter as a clear signal to other clients that a pet farewell is happening and that staff may be running late while supporting the family.
Animals Treated at The Veterinary Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – The Veterinary Surgery
Opening Hours
Hours
Reviews for The Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 44 we track in total. Recent reviews may not be representative of overall sentiment.
Anoma Priyadarshani
a month ago
They tried they're best to save my hammy
Rohit Asodia
a month ago
Special thanks goes to Natalie R for demonstrating true customer service. Calling me with details on road closures that would have hampered my journey, and for providing details of an alternative route. Plus, the service with a smile when I arrived.
Enchantica
3 weeks ago
Since moving my dog to the VH earlier in the summer we've made 3 or 4 visits. I'm always impressed by the kindness of the vets towards my dog and towards me. I feel heard and I feel that everyone has an abundance of time. Our appointments are never rushed and I feel that the primary goal is to make my boy well rather than trying to squeeze the most amount of money out of my pocket.
Enchantica
3 months ago
Since moving my dog to the VH earlier in the summer we've made 3 or 4 visits. I'm always impressed by the kindness of the vets towards my dog and towards me. I feel heard and I feel that everyone has an abundance of time. Our appointments are never rushed and I feel that the primary goal is to make my boy well rather than trying to squeeze the most amount of money out of my pocket.
Patricia Dawber
4 months ago
Always helpful and very patient with my lively labradoodle
Patricia Dawber
2 months ago
Always helpful and very patient with my lively labradoodle
Ilona Sanderson
a year ago
We can’t recommend the Veterinary Hospital highly enough- the staff are wonderful. They took such incredible care of our Golden Doodle Rupert. We will always be grateful for their kindness.
Ilona Sanderson
a year ago
We can’t recommend the Veterinary Hospital highly enough- the staff are wonderful. They took such incredible care of our Golden Doodle Rupert. We will always be grateful for their kindness.
nick wiles
2 years ago
I have been with The Veterinary Hospital for a few years now and was so glad to find their Skellingthorpe hospital. It's further away for me but has such a personal feel to it, Sophie the vet, and Natalie R today looked after Bruno, who is a worrier, and our new dog Sasha with so much care, that in bigger surgeries is often missing. Do give it a try if you, or your pet might prefer calm and friendly. Plenty of parking, nice dog walks nearby if you want to stretch your legs, and then you could go to doddington hall after for a coffee. Almost a day out!!! Thank you to the whole team for being fab. Bruno 🐾 and Sasha 🐾
David
2 years ago
I’ve just transferred my dog from a different vets. We have been to both Newport and Skellingthorpe sites. The staff were wonderful at both. And amazingly helpful. It’s feels a bit morbid praising this, but I do like the candle on the counter. It’s a lovely way of saying that someone is saying fair well to their pet. And that the staff might be running late because of comforting those involved. I’m very impressed.
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